Terms

WMB Studio Terms

ORDER TIMELINE
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 Our company handcrafts all products.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

 
Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is in stock and ready to ship, or if the product is pre-order.

Both are handmade but the pre-made is shipment ready while the pre-order products can take up to 3 months wait time. This is so as we need to pre-shrunk and prepare all fabric before handmaking them. Some items also require further curating of Dreamings before cutting and sewing.

If a product is ready for shipment immediately, it will be added to cart as stock.


HANDMADE DISCLAIMER
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 The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade-to-order.

 Care for your new product(s) by:

* Following the care instructions closely either in the care labels, or care note included in your package.

Size chart (if applicable)

Please use our size guide available under each product description to prevent errors in ordering.

 Custom orders

We always love creating new products from scratch.

Please email us at admin@wmbstudio.com.au for a quote with the subject Quote for Custom Order.

DOMESTIC SHIPPING
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 Our company ships through the following carriers

*Sendle

INTERNATIONAL SHIPPING
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We happily support and love our international customers.

We ship all International products through DHL & Sendle

WMB Studio Australia is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need time to be handmade, if it’s under pre-order.


RETURNS
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We do not offer returns, or refunds for change of mind.

Returns are only for defective products.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Once processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds
(if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us.

 Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email and send your item to

Parcel Collect 10100 12471

St Ives Shop Village, 166 Mona Vale Rd

St Ives NSW 2075.

Shipping

To return your product, you should mail your product to:

Parcel Collect 10100 12471

St Ives Shop Village, 166 Mona Vale Rd

St Ives NSW 2075.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned.