WMB Studio Terms
Our company handcrafts all products.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is in stock and ready to ship, or if the product is pre-order.
Both are handmade but the pre-made is shipment ready while the pre-order products can take up to 3 months wait time. This is so as we need to pre-shrunk and prepare all fabric before handmaking them. Some items also require further curating of Dreamings before cutting and sewing.
If a product is ready for shipment immediately, it will be added to cart as stock.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade-to-order.
Care for your new product(s) by:
* Following the care instructions closely either in the care labels, or care note included in your package.
Size chart (if applicable)
Please use our size guide available under each product description to prevent errors in ordering.
We always love creating new products from scratch.
Please email us at firstname.lastname@example.org for a quote with the subject Quote for Custom Order.
Our company ships through the following carriers
We happily support and love our international customers.
We ship all International products through DHL & Sendle
WMB Studio Australia is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need time to be handmade, if it’s under pre-order.
We do not offer returns, or refunds for change of mind.
Returns are only for defective products.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to
Parcel Collect 10100 12471